Terms & Conditions


All users agree that access to and use of New POS Network (“NPN”) service is subject to the following terms and conditions and other applicable laws. If you do not agree to these terms and conditions, please do not use NPN’s service.

Please refer to here for full policy.

For PIN based products, the PIN will be printed on the receipt if the transaction is successful. In case of any unforeseen technical errors during transactions, please check with us at +65 64110972. It is the responsibility of the customer to provide us with correct information. NPN shall not be held responsible for receipts stolen, lost, or otherwise. NPN shall also not be held responsible for unauthorized use of PIN.

For the direct top-up, the credits will be directly topped-up into the account which is provided by the user. NPN shall not be held responsible for any mistakenly entered credits that are caused by the user’s false account information.

PIN Based Product

NPN does not allow refunds, except ALL following conditions are met:

  • PIN has not been used
  • PIN has not been exposed to any user(s)
  • PIN has not expired
  • PIN has not been activated by any user(s)
  • PIN is issued within one year

If all the conditions are met, credit of PIN will be refunded to shop retailers in 5 working days. Phone cards sold 1 year before, are non-refundable and non-exchangeable.

Direct Top Up Product


NPN shall have no responsibility for any losses incurred if the money has been refunded to end user for direct top up products.

Lost or Destroyed POS Terminal: Deposit will not be refunded (Accordingly to signed contract)
Lost or Destroyed Charger: $30
Lost or Destroyed Printer Cover: $10
Lost or Destroyed Battery: $30
Lost or Destroyed Access Card: $10
Lost or Destroyed Battery Lid: $10
Lost or Destroyed Printer Roller: $10
Lost or Destroyed Front Case: $30
Lost or Destroyed Base Case: $30

In the event of a dispute, a customer’s entitlement is subject to the sole discretion and final determination of New POS Network (S) Pte Ltd.

New Pos Network (S) Pte Ltd reserves the right to revise any of these terms and conditions at its discretion without prior notice. Subscription to New POS Network (S) Pte Ltd and continued use of the services will constitute as acceptance of these terms and conditions (including revisions thereof).

  1. Service Description

NPN Singapore process payment application on behalf of Merchant for purchase of Products and provides ongoing technical support for Merchant. Upon successful application, the Machine-Readable Medium as selected by the merchants for the purpose of making Spot Payment regarding any relevant transaction intended to be entered into offline between Users and Merchant, and subject to the deduction of any applicable Service Fee herein, the amount paid will be shown as “credited’ in the record of Merchant under the stated login.  All risks and responsibilities in relation to the Payment shall be addressed and shouldered by the User and the Merchant.

Merchant authorizes NPN Singapore and Acquisition Parties to deduct such Service Fee from the Transaction Value to be settled with Merchant, and such Service Fee payable to NPN Singapore and Payment Provider by Merchant under the Agreement shall be exclusive of Taxes that may be levied by any applicable jurisdiction. Monthly Transaction Value shall not include any Refunds

  1. Term and Termination

Either Merchant or NPN Singapore may also terminate this Agreement without notice (i) for material breach if such breach is not cured upon 30 day notice or (ii) if either Merchant or NPN Singapore becomes subject to bankruptcy, insolvency, reorganization, winding up or similar dissolution procedures.  Notwithstanding any other provision of this Agreement to the contrary, NPN Singapore may terminate this Agreement immediately, if NPN Singapore determines, in its sole discretion, that compliance with this Agreement would cause NPN Singapore or any of its Affiliates to violate or potentially violate any law or compliance policy of NPN Singapore or any of its Affiliates. NPN Singapore may terminate or suspend the NPN Singapore Service without notice to merchant if NPN Singapore reasonably suspects that Merchant has breached or defaulted under any term of this Agreement.

  1. Others

Please refer to signed contract for any other terms and conditions regarding N-Play service.

  • Please refer to signed contract for terms and conditions regarding N-Ecomm service.
  • Please refer to PDPA portion for applicable terms and conditions.
  • Please refer to signed contract for terms and conditions regarding Go Online service.
  • Please refer to PDPA portion for applicable terms and conditions.
  • Please refer to signed contract for terms and conditions regarding N-Egift service.
  • Please refer to PDPA portion for applicable terms and conditions.
Shop pictogram Shop pictogram Shop pictogram Shop pictogram