Peace of mind as GrabPay integrates MyInfo into user verification process

Grab partnered with the Government Technology Agency of Singapore (GovTech) to launch a user verification feature on its GrabPay wallet which allows users to authorise the retrieval of personal data from MyInfo, GovTech’s digital identity service.

According to an announcement, the new feature will be progressively rolled out and will be available to all users by end-June 2019.

As a regulated e-wallet, Grab is now required to perform customer identity verification on GrabPay users through Know Your Customer (KYC).

“Today, three-quarters of our customers use GrabPay daily and close to 9,000 merchants accept GrabPay as a payment option. As we roll out more services and give our users more reasons to go cashless, we know that it is important to ensure that they can do it with a peace of mind. The new user verification feature will help to further strengthen GrabPay’s security,” said Gary Wong, head of GrabPay Singapore.

To perform authentication with MyInfo, GrabPay users simply need to log -in to their SingPass account via the Grab app and provide consent to the retrieval of personal data. Users will receive a notification when Grab has verified and upgraded the account within three working days.
This new integration and peace of mind that comes along with it would spur on a higher adoption rate amongst both end-users and merchants in time to come. NPN has rolled-out GrabPay and this option is available for all merchants onboard with NPN. If your business would like to part of this growing number of merchants to accept GrabPay (and many other e-wallets), contact us to find out more.

NPN is built on a vision to redefine retail by enabling seamless engagement between retailers, supplies and end users since 2009. NPN has built a retail ecosystem that blends digital products and services in a unified way that features the retailers, suppliers and end users at the center.
By harnessing the latest advancement of internet and technology, we have been benefiting our stakeholders and building up trust with our partners through our work and commitments over the years. Our consistency in our development and work ethics have resulted in the generous support by more than a thousand of retail outlets and reputable companies in Singapore.

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